Estimated Delivery:May 17 - May 21
Shipping and Returns: Free Shipping to Germany, Austria, Netherlands, Belgium and France and other countries. For more details please visit our shipping and return page.
Designed with the athlete horse in mind, the VEL DE REIS Ear Bonnet offers a perfect balance of protection, comfort, and performance. Crafted from premium materials, this Long Bonnet is tailored to provide a superior fit, ensuring that your equine partner remains focused and comfortable throughout training or competition. Our Ear Bonnet’s advanced design incorporates features that enhance durability and airflow, allowing it to withstand the demands of high-performance equestrian disciplines due to its material properties and light weight feature.
The long design not only offers style , but also helps maintain your horse's focus and calmness during intense rides. Expert craftsmanship ensures that the bonnet stays securely in place, providing long-lasting comfort without compromising performance. With the VEL DE REIS Long Ear Bonnet, your horse will experience optimal support, protection, and security, allowing them to perform at their best every time.
Order Processing and Shipping
Once your payment is confirmed, your order will be processed and shipped from our warehouse for all orders placed before 12:00 pm (Monday - Friday) on the same day. Orders placed after 12:01 pm will be processed the next working day (Monday-Friday). Orders placed on Saturday, Sunday or public Holiday's will be processed on the next working day. You will receive an email notification with your order status or you may check your order by logging in into your account. If you have any concerns about your order, feel free to contact us at Info@veldereis.com.
Shipping Zones:
Zone No.1 - EU Domestic:
Zone No.2 - EU Main:
Zone No.3 - EU Other:
Zone No.4 – GCC/MENA:
VEL DE REIS 21 days Return, Exchange or Cancel period
We are sorry to hear that you have decided to return your items. We do offer a 21-days free return or exchange policy within EU countries from day of delivery, allowing you to, exchange, return or cancel (if not fulfilled) without any shipping cost or needing to provide a reason in the time frame. Requests made after the 21-day period may be considered at VEL DE REIS’ discretion and may be subject to applicable shipping cost and a restocking fee of 1% charged on return item value.
However, we would love to know your feedback to help us improve your shopping experience for future purchases. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase.
To initiate a return, you can go to your account and request a return after choosing your order number here.
You may also contact us at Info@veldereis.com subject field must include “return + order no.”. The email should include photos of items showing the original condition; unopened, unworn, undamaged with all labels and stickers exactly as received. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please note items sent back to us without a prior return request and approval will not be accepted. Return cost will be on us.
Damages and issues
Please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item or size, so that we can evaluate the issue and make it right for you. please ensure the communication is within the 21 days period. Beyond that period, VEL DE REIS reserves the right to approve or decline any return or exchange or refund and if the items are not returned in their original condition as sold/received.
Exceptions / Non-Returnable items
Unfortunately, Items purchased on clearance, special orders, promotional giveaways or personalized items cannot be returned, exchanged or canceled once confirmed and delivered. Feel free to contact us if you have questions or concerns about a specific item.
Exchanges
To ensure your satisfaction on receiving the items you want, it is best to return the item you currently have within the 21 days period. Once your return is accepted, you can make a separate purchase for the new item with your store credit.
Refund Period
We will notify you once we’ve received and inspected your return, and inform you if your refund has been approved. If approved, the refund will be processed to your original payment method within 2-5 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.If more than 15 business days have passed since since your return was approved, please contact us at Info@veldereis.com.
I have received a gift from the brand to test the products, and I am impressed by the quality of material and fit. the shirt fits really good and gives a nice overall look. highly recommended
We fulfill and ship orders within 24 hours from payment confirmation if placed before 12:00 pm. While delivery depends on your location and shipping options.
Yes, we ship internationally to specific countries and have plans for future expansion. Subscribe to our newsletter for more updates.
We do offer 21 days free return policy to all of our customers within EU, please check the Shippings and Returns page for more details.
Our sizing fit is Italian fit. We offer 6 sizes for both men and women. Men starts at size 46 IT to 54 IT, Women from size 36 IT - 46IT and Girls 32 IT-36 IT.
