Overview

In this page, we have selected the most common and popular question that our client's ask. you may refer to them if it answers your question, alternatively you may also send us an email and we shall be happy to reply back within 2 business days.

What types of products do you offer?

At VEL DE REIS EQUESTRIAN, we present a meticulously curated selection of premium equestrian apparel, including our Italian fabric breeches, iconic fitted crewneck T-shirts and elite show jackets show socks. Each piece is a harmonious blend of comfort, style, and functionality, designed to elevate your experience both in the saddle and beyond.

How do I ensure the perfect fit for your apparel?

To achieve an impeccable fit, we recommend consulting our detailed sizing guide available on each product page. This guide serves as a compass, guiding you through the nuances of our sizing to ensure that each garment embraces your form with elegance and grace.

What is your return, exchange and refund policy?

We understand that sometimes a piece may not resonate as anticipated. Thus, we offer a generous 21-day return or exchange policy within EU countries, allowing you to return or exchange items without incurring shipping costs. We kindly ask that items be unworn, in their original packaging, and accompanied by proof of purchase to facilitate a seamless return experience. for more information please visit our Shippings and Returns page.

How long does shipping take for my order?

Once your payment is confirmed, our dedicated team will process and ship your order with utmost efficiency. Orders placed before 12:00 pm (Monday - Friday) will be dispatched on the same day, while those placed thereafter will be processed the following business day. Expect your exquisite apparel to arrive promptly, enveloped in the luxury you deserve.

What should I do if my order arrives damaged or incorrect?

In the rare event that your order arrives in a less than perfect condition, we implore you to inspect the items immediately. Should you discover any discrepancies or damages, please contact us without delay. Our commitment is to rectify any issues swiftly, ensuring your satisfaction remains paramount.

Do you offer international shipping?

While our primary focus is on delivering our luxurious offerings within the EU, we  offer international shipping to specific countries. we are exploring avenues to extend our reach globally. Please stay tuned for updates regarding international shipping options, as we aspire to share our exquisite equestrian apparel with discerning customers worldwide.

How can I contact customer service for further inquiries?

For any additional inquiries or assistance, our customer service team is at your service. You may reach us via email at Info@veldereis.com or by phone at +356 79887978. We are dedicated to providing you with an exceptional shopping experience and are here to assist you in any way possible.

How long does it take to process an order?

We fulfill and ship orders within 24 hours from payment confirmation if placed before 12:00 pm. While delivery depends on your location and shipping options.

What are your sizing options? 

Our sizing fit is Italian fit. We offer 6 sizes for both men and women. Men's sizes starts from size 46 IT to 54 IT, Women's starts from size 36 IT - 46 IT and Girls 32 IT, 34 IT and 36 IT only.

What are your payment options? 

At VEL DE REIS EQUESTRIAN, we understand the importance of providing our customers with a variety of payment options to enhance their shopping experience. Our payment methods are designed to accommodate the diverse preferences of our clientele while ensuring secure and efficient transactions.

We accept several payment methods, including major credit and debit cards being Visa, MasterCard, and American Express. These options allow for immediate processing of transactions, ensuring that your order is confirmed and processed without delay.

In addition to credit and debit cards, we also offer payment through digital wallets, which have gained popularity due to their convenience and security features such as PayPal, Klarna,  Apple Pay and iDeal are available.

We also provide payment installment methods, Buy Now Pay Later "BNPL" through Klarna, iDeal in 3.

Furthermore, we are committed to maintaining the highest standards of security for all payment transactions. Our payment processing systems utilize advanced encryption technologies to safeguard your financial information, ensuring that your data remains confidential and protected from unauthorized access.

In summary, VEL DE REIS EQUESTRIAN offers a range of payment options, including:

• Major credit and debit cards (Visa, MasterCard, American Express)
• Digital wallets (PayPal, Apple Pay)
• Klarna, iDeal and iDeal in 3.

We encourage our customers to choose the payment method that best suits their needs, and we are here to assist with any questions or concerns regarding the payment process. Your satisfaction and security are our top priorities.

International Client's:

Do you offer Tax free forms ?

unfortunately, We do not offer tax free forms. we are working diligently to offer and prepare a tax free experience for our international client's. stay updated to know more.

Do I have to pay additional fees once the shipment arrives to our home country?

Duties and Import taxes are to be paid at international destinations. fees and tax rates varies from each country to another. to know more, we recommend to contact you shipping agent and /or official authorities to get the latest fees and import duties.